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Creativity and Innovation in Problem Solving


Open to the private sector only. Limited to 25 participants (first come first served basis). Program cost is covered by KFAS. Registration closes March 22, 2018.

Who Should Attend

This course is designed for managers, supervisors and front-line staff in operations who want to improve their critical thinking and decision-making skills.


Company staff need to make decisions and solve problems at work on a daily basis, whether in conducting their daily tasks or as part of a continuous improvement effort aiming to streamline operations, reduce time or improve customer satisfaction. Making sure that they make the right decisions and effectively solve problems, require applying critical thinking and a structured approach to problem solving that enables to identify the problem, gather and analyze information, generate and evaluate options, make a rational decision to select the most suitable options, implement it successfully and evaluate its success. This interactive and highly engaging course helps operations individuals understand the fundamentals of problem solving, develop critical thinking skills, decision making skills and learn how to utilize different problem-solving tools techniques to solve problems successfully in their operations environment. Moreover, this session will take learners through the processes of critical thinking in order to do well at their work. Participants will engage in several operations related exercises, examples and case studies that are relevant to the real-life problems they face on a daily basis.

Program Objectives

By the end of this training program, participants will be able to:
»» Understand the different approaches to problem solving.
»» Practically apply the problem solving and decision making process on any operational problem.
»» Utilize different tools and techniques to gather and analyze data and solve operations problems.
»» Develop your critical thinking skills.
»» A deep understanding and awareness of the meaning and importance of critical thinking.
»» Effectively generate and evaluate alternate solutions to operations related problem.
»» Use a structure approach to decision making to select a solution.
»» Effectively plan for, communicate, implement and evaluate success of your decisions.